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本教材編寫分工如下:劉梅編寫了實訓(xùn)模塊一、實訓(xùn)模塊二;苑麗娟編寫了實訓(xùn)模塊四和實訓(xùn)模塊七;宋娜編寫了實訓(xùn)模塊三;包博編寫了實訓(xùn)模塊五;劉莉編寫了實訓(xùn)模塊六;宋光輝編寫了實訓(xùn)模塊八,。胡揚政確定教材的建設(shè)特色和教學(xué)欄目設(shè)計等。王艷,、李作聚和王莉莉擔(dān)任專業(yè)策劃,。
由于時間倉促，編者水平有限,，錯漏之處在所難免，懇請讀者多提寶貴意見,，以便再版時補充更正,。
圖書目錄
Unit OneBusiness Promotion
實訓(xùn)模塊一公司業(yè)務(wù)推廣
Practice 1Introducing the Logistics Company
實訓(xùn)項目1介紹物流公司
Practice 2Visiting the Logistics Company
實訓(xùn)項目2參觀物流公司
Practice 3Introducing the Main Business of the Logistics Company
實訓(xùn)項目3介紹物流公司的主要業(yè)務(wù)
Practice 4Writing E?mail on Company?s Business Promotion
實訓(xùn)項目4撰寫與公司業(yè)務(wù)推廣相關(guān)的電子郵件
Logistics Knowledge
物流小知識
Unit TwoCustomer Service and Day?to?day Communication
實訓(xùn)模塊二客戶服務(wù)及日常溝通
Practice 1Receiving Client Consultation
實訓(xùn)項目1接受客戶咨詢
Practice 2Solving the Specific Problems
實訓(xùn)項目2解決具體問題
Practice 3Receiving Customers? Complaints
實訓(xùn)項目3接受客戶投訴
Practice 4Dealing with Problems for Customers Ⅰ
實訓(xùn)項目4為客戶處理問題Ⅰ
Practice 5Dealing with Problems for Customers Ⅱ
實訓(xùn)項目5為客戶處理問題Ⅱ
Logistics Knowledge
物流小知識
Case and Improvement
案例與提高
Unit ThreePackaging Design
實訓(xùn)模塊三包裝設(shè)計
Practice 1Packaging Design of Common Merchandise
實訓(xùn)項目1普通商品的包裝設(shè)計
Practice 2Packaging Design of Fragile Merchandise
實訓(xùn)項目2易碎商品的包裝設(shè)計
Practice 3Complaining about the Unreasonable Packaging Design
實訓(xùn)項目3不合理包裝設(shè)計投訴
Practice 4Complaining about the Improper Packaging Design
實訓(xùn)項目4不恰當(dāng)包裝設(shè)計投訴
Logistics Knowledge
物流小知識
Case and Improvement
案例與提高
Unit FourTransportation
實訓(xùn)模塊四運輸
Practice 1Deciding the Transport Mode
實訓(xùn)項目1決定運輸方式
Practice 2Deciding the Transport Route
實訓(xùn)項目2決定運輸路線
Practice 3Optimizing the Transport Program
實訓(xùn)項目3優(yōu)化運輸方案
Practice 4Writing E?mail Related to Transportation
實訓(xùn)項目4撰寫與物流運輸相關(guān)的電子郵件
Logistics Knowledge
物流小知識
Case and Improvement
案例與提高
Unit FiveStorage
實訓(xùn)模塊五倉儲
Practice 1Introducing Warehouse and Its Design
實訓(xùn)項目1介紹倉庫及其設(shè)計
Practice 2Communication on the Storage of Goods
實訓(xùn)項目2儲存貨物溝通
Practice 3Inventory Management
實訓(xùn)項目3庫存管理
Practice 4Communication on Stock Issues
實訓(xùn)項目4庫存問題溝通
Logistics Knowledge
物流小知識
Unit SixCommissioned Carrier
實訓(xùn)模塊六委托承運
Practice 1Finding the Carrier
實訓(xùn)項目1尋找承運人
Practice 2Negotiating with the Carrier
實訓(xùn)項目2與承運人談判
Practice 3Dealing with Related Issues with the Carrier
實訓(xùn)項目3與承運人處理相關(guān)事宜
Practice 4Writing E?mail on Carriage of Consignment
實訓(xùn)項目4撰寫與貨物委托承運相關(guān)的電子郵件
Logistics Knowledge
物流小知識
Case and Improvement
案例與提高
Unit SevenFreight Quotations
實訓(xùn)模塊七貨運報價
Practice 1Sea Container Rate Quotation
實訓(xùn)項目1海運集裝箱報價
Practice 2Air Freight Quotations
實訓(xùn)項目2航空運費報價
Practice 3Sea?Rail LCL Quotations
實訓(xùn)項目3海鐵聯(lián)運拼箱報價
Practice 4Writing E?mail Related to Freight Quotations
實訓(xùn)項目4撰寫與貨運報價相關(guān)的電子郵件
Logistics Knowledge
物流小知識
Unit EightCustoms Declaration Inspection and Quarantine Report
實訓(xùn)模塊八報關(guān)及報檢
Practice 1Communications on the Cargo Declaration
實訓(xùn)項目1貨物報關(guān)溝通
Practice 2Introducing the Services Provided by the Inspection and
Quarantine Report Agency
實訓(xùn)項目2介紹代理報檢的服務(wù)項目
Logistics Knowledge
物流小知識
Case and Improvement
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