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本教材編寫分工如下:劉梅編寫了實(shí)訓(xùn)模塊一、實(shí)訓(xùn)模塊二;苑麗娟編寫了實(shí)訓(xùn)模塊四和實(shí)訓(xùn)模塊七;宋娜編寫了實(shí)訓(xùn)模塊三;包博編寫了實(shí)訓(xùn)模塊五;劉莉編寫了實(shí)訓(xùn)模塊六;宋光輝編寫了實(shí)訓(xùn)模塊八,。胡揚(yáng)政確定教材的建設(shè)特色和教學(xué)欄目設(shè)計等,。王艷、李作聚和王莉莉擔(dān)任專業(yè)策劃,。
由于時間倉促,，編者水平有限，錯漏之處在所難免,，懇請讀者多提寶貴意見,，以便再版時補(bǔ)充更正。
圖書目錄
Unit OneBusiness Promotion
實(shí)訓(xùn)模塊一公司業(yè)務(wù)推廣
Practice 1Introducing the Logistics Company
實(shí)訓(xùn)項目1介紹物流公司
Practice 2Visiting the Logistics Company
實(shí)訓(xùn)項目2參觀物流公司
Practice 3Introducing the Main Business of the Logistics Company
實(shí)訓(xùn)項目3介紹物流公司的主要業(yè)務(wù)
Practice 4Writing E?mail on Company?s Business Promotion
實(shí)訓(xùn)項目4撰寫與公司業(yè)務(wù)推廣相關(guān)的電子郵件
Logistics Knowledge
物流小知識
Unit TwoCustomer Service and Day?to?day Communication
實(shí)訓(xùn)模塊二客戶服務(wù)及日常溝通
Practice 1Receiving Client Consultation
實(shí)訓(xùn)項目1接受客戶咨詢
Practice 2Solving the Specific Problems
實(shí)訓(xùn)項目2解決具體問題
Practice 3Receiving Customers? Complaints
實(shí)訓(xùn)項目3接受客戶投訴
Practice 4Dealing with Problems for Customers Ⅰ
實(shí)訓(xùn)項目4為客戶處理問題Ⅰ
Practice 5Dealing with Problems for Customers Ⅱ
實(shí)訓(xùn)項目5為客戶處理問題Ⅱ
Logistics Knowledge
物流小知識
Case and Improvement
案例與提高
Unit ThreePackaging Design
實(shí)訓(xùn)模塊三包裝設(shè)計
Practice 1Packaging Design of Common Merchandise
實(shí)訓(xùn)項目1普通商品的包裝設(shè)計
Practice 2Packaging Design of Fragile Merchandise
實(shí)訓(xùn)項目2易碎商品的包裝設(shè)計
Practice 3Complaining about the Unreasonable Packaging Design
實(shí)訓(xùn)項目3不合理包裝設(shè)計投訴
Practice 4Complaining about the Improper Packaging Design
實(shí)訓(xùn)項目4不恰當(dāng)包裝設(shè)計投訴
Logistics Knowledge
物流小知識
Case and Improvement
案例與提高
Unit FourTransportation
實(shí)訓(xùn)模塊四運(yùn)輸
Practice 1Deciding the Transport Mode
實(shí)訓(xùn)項目1決定運(yùn)輸方式
Practice 2Deciding the Transport Route
實(shí)訓(xùn)項目2決定運(yùn)輸路線
Practice 3Optimizing the Transport Program
實(shí)訓(xùn)項目3優(yōu)化運(yùn)輸方案
Practice 4Writing E?mail Related to Transportation
實(shí)訓(xùn)項目4撰寫與物流運(yùn)輸相關(guān)的電子郵件
Logistics Knowledge
物流小知識
Case and Improvement
案例與提高
Unit FiveStorage
實(shí)訓(xùn)模塊五倉儲
Practice 1Introducing Warehouse and Its Design
實(shí)訓(xùn)項目1介紹倉庫及其設(shè)計
Practice 2Communication on the Storage of Goods
實(shí)訓(xùn)項目2儲存貨物溝通
Practice 3Inventory Management
實(shí)訓(xùn)項目3庫存管理
Practice 4Communication on Stock Issues
實(shí)訓(xùn)項目4庫存問題溝通
Logistics Knowledge
物流小知識
Unit SixCommissioned Carrier
實(shí)訓(xùn)模塊六委托承運(yùn)
Practice 1Finding the Carrier
實(shí)訓(xùn)項目1尋找承運(yùn)人
Practice 2Negotiating with the Carrier
實(shí)訓(xùn)項目2與承運(yùn)人談判
Practice 3Dealing with Related Issues with the Carrier
實(shí)訓(xùn)項目3與承運(yùn)人處理相關(guān)事宜
Practice 4Writing E?mail on Carriage of Consignment
實(shí)訓(xùn)項目4撰寫與貨物委托承運(yùn)相關(guān)的電子郵件
Logistics Knowledge
物流小知識
Case and Improvement
案例與提高
Unit SevenFreight Quotations
實(shí)訓(xùn)模塊七貨運(yùn)報價
Practice 1Sea Container Rate Quotation
實(shí)訓(xùn)項目1海運(yùn)集裝箱報價
Practice 2Air Freight Quotations
實(shí)訓(xùn)項目2航空運(yùn)費(fèi)報價
Practice 3Sea?Rail LCL Quotations
實(shí)訓(xùn)項目3海鐵聯(lián)運(yùn)拼箱報價
Practice 4Writing E?mail Related to Freight Quotations
實(shí)訓(xùn)項目4撰寫與貨運(yùn)報價相關(guān)的電子郵件
Logistics Knowledge
物流小知識
Unit EightCustoms Declaration Inspection and Quarantine Report
實(shí)訓(xùn)模塊八報關(guān)及報檢
Practice 1Communications on the Cargo Declaration
實(shí)訓(xùn)項目1貨物報關(guān)溝通
Practice 2Introducing the Services Provided by the Inspection and
Quarantine Report Agency
實(shí)訓(xùn)項目2介紹代理報檢的服務(wù)項目
Logistics Knowledge
物流小知識
Case and Improvement
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